POS System for F&B: Revolutionize Your Restaurant with BigPOS E-Invoice Ready Technology

For Food & Beverage businesses in Malaysia navigating the digital transformation era, choosing the right POS systemcan make the difference between thriving and merely surviving. With Malaysia’s mandatory e-Invoice implementationrolling out in phases through 2027 and the competitive F&B landscape demanding operational excellence, BigPOSemerges as a comprehensive, cloud-based solution specifically designed to revolutionize restaurant operations while ensuring full compliance with LHDN e-Invoice requirements.[1][2]

This complete guide explores how BigPOS and modern F&B POS systems can transform your restaurant, café, or food service business through automation, real-time insights, and seamless e-Invoice integration.

Why Modern F&B Businesses Need Advanced POS Systems

The Challenges Facing Malaysian Restaurants

Malaysia’s F&B industry faces unique operational pressures that traditional cash registers and manual systems simply cannot address:

High Transaction Volumes
Busy cafés, restaurants, and food courts process hundreds of daily transactions, making manual invoicing time-consuming and error-prone.

Labor Shortages
Post-pandemic staffing challenges require businesses to do more with fewer employees, demanding automation of repetitive tasks.[3]

Complex Order Management
Managing dine-in, takeaway, delivery, and online orders simultaneously creates coordination chaos without integrated systems.

Regulatory Compliance
LHDN’s phased e-Invoice mandate (starting August 2024 for large companies, extending to SMEs by 2027) requires digital invoicing capabilities.

Rising Customer Expectations
Malaysian diners expect fast service, cashless payment options (Touch ‘n Go, GrabPay, DuitNow QR), and seamless ordering experiences.

The Cost of Outdated Systems

Sticking with manual processes or basic cash registers results in:

·  Human errors in pricing, orders, and billing calculations

·  Time-consuming reconciliation, especially during peak hours

·  Limited scalability hindering multi-outlet expansion

·  Poor integration with delivery apps, accounting tools, and compliance platforms

·  Lost revenue from inefficient table turnover and inventory wastage

Introducing BigPOS: Cloud-Based F&B Solution for Malaysia

What is BigPOS?

BigPOS is a comprehensive, cloud-based Point of Sale system specifically designed for Malaysia’s food and beverage industry. The platform provides end-to-end solutions for restaurants, cafés, food trucks, and service businesses, enabling seamless management of:[2][1]

· Sales transactions and cashier operations

· Order management (dine-in, takeaway, delivery)

· Inventory and stock control

· Kitchen operations with Kitchen Display System (KDS)

· Customer loyalty programs

· Multi-outlet management

·  E-Invoice integration with LHDN MyInvois portal

BigPOS Key Features for F&B

1. Cloud-Based Architecture

Access your business data anywhere, anytime with internet connectivity:[6][1][2]

· Real-time synchronization across all devices

· Automatic data backup

· Remote monitoring for multi-outlet operations

· No expensive on-premise servers required

2. Mobile POS System

Transform tablets and iPads into powerful mobile ordering stations:[6]

· Waiters take orders tableside without returning to a stationary terminal

· Orders transmit directly to kitchen instantly

· Reduces customer wait time and improves service speed

· Ideal for food trucks, pop-up stalls, and outdoor events

3. BIG Analytics Apps

Make data-driven decisions with comprehensive reporting:[1][2][6]

· Daily, weekly, and monthly sales analysis

· Best-selling items and profitability tracking

· Peak hour identification

· Staff performance metrics

· Customer behavior insights

4. BIG Inventory Apps

Maintain optimal stock levels automatically:[1][6]

· Real-time ingredient tracking

· Low-stock alerts

· Automated reordering suggestions

· Recipe costing and food cost calculations

· Stock transfer between outlets

5. BIG Waiter Apps

Streamline front-of-house operations:[1]

· Table management and reservation system

· Order taking and modifier selection

· Split bills and individual payment processing

· Direct kitchen communication

E-Invoice Integration: BigPOS and LHDN Compliance

Understanding Malaysia’s E-Invoice Mandate

The Inland Revenue Board of Malaysia (LHDN) is implementing mandatory e-Invoicing in phases:

E-Invoice Definition:
Electronic generation, transmission, validation, and storage of invoices submitted to LHDN for real-time validation before sharing with customers.

Why F&B Businesses Must Prepare Now

Manual invoicing creates significant compliance challenges for restaurants:

1.  High transaction volume makes manual e-Invoice generation impractical

2. Peak hour rushes require instant invoice generation without delays

3.  Multiple payment methods (cash, card, e-wallet) need unified invoicing

4. Delivery integration requires synchronization with GrabFood, Foodpanda invoices

5.  Audit requirements demand complete transaction records

How POS Systems Enable E-Invoice Compliance

Modern F&B POS systems with e-Invoice integration automatically:

✅ Generate validated e-Invoices at checkout in real-time
✅ Submit to LHDN MyInvois portal or via API integration
✅ Store digital records for 7-year retention requirement
✅ Sync with accounting software for seamless tax reporting
✅ Handle corrections through credit/debit notes electronically

BigPOS E-Invoice Readiness:
As a cloud-based system, BigPOS can integrate with e-Invoice middleware solutions to bridge POS transactions with LHDN’s MyInvois platform, ensuring full compliance without disrupting daily operations.

Essential F&B POS Features Every Malaysian Restaurant Needs

1. Order Management System

Front-of-House Order Taking

Eliminate paper tickets and manual order entry:

·  Tableside ordering via mobile POS or tablets

·  Modifier and customization options for dietary preferences

·  Order notes for kitchen special instructions

·  Multiple order types: Dine-in, takeaway, delivery

Kitchen Display System (KDS)

Replace printed tickets with digital kitchen screens:

Real-Time Order Updates:
Orders appear instantly on kitchen screens as soon as waiters or customers place them.

Order Prioritization:
KDS automatically organizes orders by preparation time, urgency, or course sequence (appetizer → main → dessert).

Customizable Display Layouts:
Chefs can switch between views (by waiting time, category, table number, chronological order) to optimize workflow.[4]

Preparation Time Tracking:
Monitor how long each dish takes from order to completion, identifying bottlenecks and improving kitchen efficiency.

Reduced Errors:
Eliminate miscommunication from illegible handwriting or lost paper tickets.

Benefits of KDS Integration:

·  30-40% faster order preparation times

·  Improved communication between front-of-house and kitchen

·  Reduced food waste from incorrect orders

·  Enhanced customer satisfaction through faster service

2. Table Management

Optimize seating and maximize revenue per table:

·  Visual floor plan showing table status (occupied, reserved, available)

·  Reservation system with customer details

·  Wait list management for peak hours

·  Table merging/splitting for flexible seating

·  Turn time tracking to identify slow-moving tables

3. QR Code Ordering System

Enable contactless, self-service ordering:

How It Works:

1. Customer scans QR code on table or standee

2. Digital menu opens on their mobile device

3. Customer selects items, modifiers, and submits order

4. Order syncs instantly to POS and kitchen

5. Payment processed online (optional)

Benefits for Restaurants:

·  Reduce staffing needs by up to 30%

·  Faster table turnover with immediate order placement

·  Higher order accuracy (customer controls selections)

·  Upselling opportunities with visual menu displays

·  Contactless safety meeting hygiene expectations

BigPOS QR Integration:
Cloud-based architecture enables seamless QR ordering integration, allowing customers to browse menus and place orders that sync directly to the BigPOS system.[1]

4. Payment Processing Integration

Accept all popular Malaysian payment methods:

Cash and Card:

· Credit/debit cards (Visa, Mastercard, AMEX)

· Chip and PIN terminals

E-Wallets:

· Touch ‘n Go eWallet

· GrabPay

· Boost

· ShopeePay

· MAE by Maybank

QR Payments:

· DuitNow QR

· FPX (online banking)

Split Bills:

· Individual item splitting

· Equal division

· Custom amount splits

5. Inventory Management

Control food costs and prevent stockouts:[6]

Ingredient-Level Tracking:

· Recipe management with ingredient quantities

· Automatic stock deduction as dishes are sold

· Real-time inventory levels across all outlets

Smart Alerts:

· Low-stock notifications

· Expiry date warnings

· Reorder point triggers

Supplier Integration:

· Purchase order generation

· Supplier performance tracking

· Cost analysis and variance reporting

Waste Reduction:

· Identify slow-moving items

· Track spoilage reasons

· Optimize menu based on ingredient costs

6. Customer Loyalty Programs

Build repeat business and increase customer lifetime value:[5]

Points-Based Rewards:

· Earn points on every purchase

· Tiered membership levels (Silver, Gold, Platinum)

· Points redemption for discounts or free items

Personalized Marketing:

· Birthday rewards and special occasion offers

· Targeted promotions based on purchase history

· SMS and email campaign integration

Easy Enrollment:

· One-step signup with phone number only

· QR code membership cards

· No app download required (web-based portal)[5]

BigPOS Loyalty Features:
BigPOS includes built-in loyalty points redemption and customer database management, enabling restaurants to reward repeat customers without complex third-party integrations.[6]

7. Multi-Outlet Management

Scale your restaurant business efficiently:[6]

Centralized Control:

· Monitor all outlets from single dashboard

· Real-time sales data across locations

· Unified reporting and analytics

Stock Transfers:

· Move inventory between outlets

· Balance stock levels automatically

· Track transfer costs and margins

Standardized Operations:

· Consistent pricing across outlets

· Synchronized menu updates

· Uniform promotion implementation

Franchise Support:

· Individual outlet performance tracking

· Regional manager access controls

· Automated royalty calculations

BigPOS Pricing and Plans

Flexible Subscription Options

BigPOS offers affordable pricing tailored to business size:[6]

Additional Considerations:

·  Hardware costs (tablets, receipt printers, cash drawers): RM500-2,000

·  E-Invoice middleware (if required): RM200-500/year per terminal

·  Payment gateway fees: 2.5-3.5% per transaction

Cost Comparison: BigPOS vs Traditional Systems

Return on Investment:
Restaurants typically see payback within 6-12 months through improved efficiency, reduced waste, and increased table turnover.

Why Choose BigPOS?

1. Industry-Specific Design
Built specifically for Malaysian F&B businesses with local payment integrations and compliance features.[2][1]

2. Scalability
Start with a single outlet and expand to multiple locations without changing systems.[6]

3. Affordability
Lower entry cost compared to enterprise solutions while maintaining essential features.[6]

4. Cloud Advantages
Access anywhere, automatic backups, and no expensive server maintenance.[2][6]

5. E-Invoice Ready
Cloud architecture enables seamless integration with e-Invoice middleware for LHDN compliance.

Implementation Roadmap: Launching BigPOS in Your Restaurant

Phase 1: Planning and Assessment (Week 1-2)

Step 1: Audit Current Operations

· Document existing order flow

· Identify pain points and bottlenecks

· List must-have vs nice-to-have features

Step 2: Define Requirements

· Number of terminals needed

· Hardware requirements (tablets, printers, KDS screens)

· Integration needs (accounting, delivery apps)

· Staff training requirements

Step 3: Budget Planning

· Subscription costs

· Hardware investment

· Implementation support

· Training time allocation

Phase 2: System Setup (Week 3-4)

Step 1: Account Creation

· Register for BigPOS free trial

· Configure business profile

· Set up user accounts and permissions

Step 2: Menu Configuration

· Create categories and items

· Set pricing and modifiers

· Upload item photos

· Configure taxes (SST, service charge)

Step 3: Hardware Installation

· Install POS terminals

· Connect receipt printers

· Set up kitchen display screens

· Test payment terminals

Step 4: Integration

· Link accounting software

· Connect e-Invoice middleware

· Integrate delivery platforms

· Set up loyalty program

Phase 3: Training and Testing (Week 5-6)

Staff Training Program:

·  Cashiers: Order taking, payment processing, refunds

·  Waiters: Mobile POS usage, table management, modifiers

·  Kitchen: KDS operation, order prioritization, completion marking

·  Managers: Reporting, inventory management, end-of-day procedures

Testing Period:

· Run parallel with existing system for 1-2 weeks

· Process test transactions

· Verify reporting accuracy

· Identify and resolve issues

Phase 4: Go-Live and Optimization (Week 7+)

Launch Day:

· Full cutover to BigPOS

· On-site support (if available)

· Monitor performance closely

· Quick issue resolution

Continuous Improvement:

· Review weekly reports

· Gather staff feedback

· Optimize menu layout

· Adjust workflows

Success Stories: F&B Businesses Transformed by Modern POS

Case Study 1: Café Chain Increases Table Turnover 35%

Challenge:
A Malaysian café chain with 5 outlets struggled with slow order processing during peak hours, limiting daily customer capacity.

Solution:
Implemented cloud POS with mobile ordering and KDS integration.

Results:

·  35% faster table turnover during breakfast/lunch rushes

·  20% reduction in order errors

·  RM50,000 additional monthly revenue from serving more customers

·  Unified reporting across all outlets

Case Study 2: Restaurant Cuts Labor Costs 25% with QR Ordering

Challenge:
Post-pandemic staffing shortages increased labor costs while reducing service quality.

Solution:
Deployed QR code self-ordering system integrated with POS.

Results:

·  25% reduction in waitstaff requirements

·  90% customer adoption of QR ordering within 2 months

·  40% increase in order accuracy

·  Faster service leading to higher customer satisfaction scores

Case Study 3: Food Truck Achieves E-Invoice Compliance Seamlessly

Challenge:
Mobile food truck needed LHDN e-Invoice compliance without complex infrastructure.

Solution:
Adopted BigPOS Basic mobile solution with e-Invoice middleware.

Results:

·  100% e-Invoice compliance without delays

·  Cloud-based access for remote reporting

·  Inventory tracking preventing stockouts

·  Customer database enabling marketing campaigns

Future-Proofing Your F&B Business

Emerging POS Technologies

Artificial Intelligence:

· Predictive ordering to optimize inventory

· Dynamic pricing based on demand

· Customer preference learning

IoT Integration:

· Smart kitchen equipment connectivity

· Temperature and safety monitoring

· Energy consumption tracking

Advanced Analytics:

· Customer lifetime value predictions

· Menu engineering optimization

· Demand forecasting

Preparing for Regulatory Changes

Beyond E-Invoice:

· Digital receipts and paperless operations

· Real-time tax reporting

· Automated compliance monitoring

Data Protection:

· PDPA compliance for customer data

· Secure payment processing

· Access control and audit trails

Frequently Asked Questions (FAQ)

1. How long does it take to implement BigPOS?

Typical timeline: 4-6 weeks for full implementation including setup, training, and testing. Simple setups (single outlet, basic menu) can go live in 2-3 weeks.[2]

2. Can BigPOS work offline?

Many cloud POS systems including BigPOS offer offline mode that stores transactions locally and syncs when internet connectivity returns.[2]

3. Is BigPOS suitable for small hawker stalls?

Yes, BigPOS Basic is specifically designed for small operations like food trucks, stalls, and kiosks with affordable pricing starting at RM150/month.[6]

4. How does e-Invoice integration work?

BigPOS can integrate with middleware solutions that automatically generate, validate, and submit e-Invoices to LHDN’s MyInvois portal.

5. Can I manage multiple outlets with one system?

Yes, BigPOS cloud architecture supports multi-outlet management with centralized control, unified reporting, and stock transfers between locations.[6]

6. What hardware do I need?

Minimum setup:

· Tablet or iPad (RM1,000-2,000)

· Receipt printer (RM300-800)

· Cash drawer (RM200-500)

Recommended additions:

· Kitchen display screen (RM1,500-3,000)

· Customer display (RM500-1,000)

· Barcode scanner (RM200-500)

7. Does BigPOS support delivery integrations?

Cloud-based POS systems can integrate with major delivery platforms (GrabFood, Foodpanda) to automatically sync orders and manage unified inventory.

Conclusion: Transform Your Restaurant with BigPOS

Malaysia’s F&B industry stands at a digital crossroads. With mandatory e-Invoice compliance approaching, labor challenges persisting, and customer expectations rising, restaurants must modernize or risk falling behind. BigPOSoffers Malaysian food and beverage businesses a comprehensive, affordable, and scalable solution to navigate these challenges successfully.

Key Takeaways:

✅ Cloud-based flexibility enables anywhere, anytime access with automatic updates
✅ E-Invoice readiness ensures LHDN compliance without operational disruption
✅ Mobile POS capability improves service speed and staff efficiency
✅ Kitchen Display System eliminates paper tickets and reduces errors
✅ QR ordering cuts labor costs while enhancing customer experience
✅ Multi-outlet support facilitates business expansion
✅ Affordable pricing (from RM150/month) makes advanced technology accessible
✅ Comprehensive analytics drive data-informed business decisions

Take Action Today:

1.  Start your BigPOS free trial to explore features risk-free

2. Audit your current operations to identify improvement opportunities

3.  Calculate your ROI based on efficiency gains and cost savings

4. Plan your e-Invoice compliance before mandatory deadlines

5.  Train your team to maximize system benefits

The future of F&B in Malaysia is digital, data-driven, and customer-centric. With BigPOS as your technology partner, you’re not just keeping up—you’re staying ahead.

Ready to revolutionize your restaurant? Visit bigpos.com or contact local POS providers to schedule your demonstration and begin your digital transformation journey today.

Disclaimer: Product features, pricing, and availability are subject to change. Always verify current specifications with official BigPOS representatives. Information accurate as of October 2025.

1. https://bigpos.com
2. https://riderslodge.com.my/big-pos-system-an-overview-of-how-it-works-and-the-benefits/
3. https://journals.mmupress.com/index.php/jiwe/article/view/650
4. https://www.foodmarkethub.com/blog/kitchen-display-system
5. https://pixalink.io/how-to-create-restaurant-loyalty-program-in-malaysia/
6. https://bigpos.com/softwares/big-pos-lite/