How To Digitalize Your Restaurant With Cloud Based POS System

Starting a business is a journey full of challenges and obstacles, especially when it comes to running a restaurant. Countless hours of time and effort are needed to run your business smoothly and successfully. In an era full of technological advancement, going digital is no longer a trendy thing to do, but a necessary leverage to increase the output and competence of a business.

According to a study, more than 6 billion of the world’s population uses the internet. Digitalizing your restaurant is a low-risk investment that can bring you a massive increase in operating performance. Figuring out how to digitalize your restaurant will help your business to do well and succeed in the Food and Beverage industry. 

Technology is always changing over time, and as the industry grows and becomes a lot more competitive, it is critical for restaurants to stay on top of the latest technological advancement. A majority of the restaurants are looking into Restaurant Technology, as it greatly enhances customer experience.

You must be wondering right now, what exactly is Restaurant Technology? What does it do for the restaurant and how does digitalizing the restaurant benefit business owners? Read on to find out more about Restaurant Technology in this article.

cloud based pos system in malaysia

What is Restaurant Technology?

Restaurant technology has been evolving in the restaurant industry for a number of years. It refers to the technologies that are used on a daily basis in food outlets, such as cafes, restaurants, bars, and bistros. The primary goal of utilizing restaurant technology is to improve customer service and the efficiency of business operations. 

The restaurant industry has a long history of being a late bloomer of new technologies and digital systems. However, the appearance of the COVID-19 pandemic in 2019 changed everything. Most restaurant businesses have evolved in the midst of COVID-19 by reducing the amount of physical contact between them and their customers.

In the last few years, many restaurant outlets have increasingly utilized technology to adapt to such new norms. A number of contactless technologies have been developed to take precautionary measures for the customers. The safety and hygiene of customers have become a top priority for many restaurant owners.

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Benefits Of Implementing Restaurant Technology

Restaurant Technology such as POS systems and order management systems has become increasingly prevalent in this digital age. Technology in restaurants is no longer a luxurious gadget, as it brings a huge impact on many elements of the restaurant’s operations.

Effective usage of the technology is about providing the highest convenience and value to the customers, as modern-day consumers now seek the benefits of technology that can solve their pain points.

1. Improve Business Efficiency

Technologies can help immensely in increasing the efficiency of a restaurant. Business owners tend to have very limited time resources. Learning how to leverage Restaurant Technology to streamline operation and reduce costs for your restaurant is essential. These technologies can free up time and resources by utilizing a smart system to manage most of the restaurant operations.

Restaurant Technologies also allow restaurants to process customer orders quickly and efficiently while reducing the chances of making mistakes and errors. With a POS system installed, restaurant owners will have a better understanding of their business's productivity as well as communicate smoothly with their staff members. 

2. Enhance Customer Experience 

Implementing a POS system in the restaurant will ensure seamless and timely customer service by speeding up the ordering process. It encourages customers to revisit your restaurant for their improved meal experience.

With the advancement of restaurant technology, customers can now key in their ordering details and pay for their meals using only a mobile device. Such platforms generally come with systems that provide up-to-date information on your restaurant’s dishes and operation hours.

3. Boost Business Profits

Because of the lower maintenance and installation costs brought by technological advancement, restaurant technologies have a much lower entry barrier nowadays as they are less expensive than traditional POS system. 

Traditional POS system requires an internal backup server to store all of the data which greatly increases their cost. By keeping your data in new technology such as a cloud-based POS system, you can save your business expenses by up to three times! Moreover, you will also be able to maintain appropriate inventory levels in significantly less time by implementing an automatic purchasing system.

restaurant order management system in malaysia

How To Digitalize Your Restaurant With Cloud Systems

1. Cloud Based POS System

The point of sale (POS) system is an essential ingredient for restaurant owners. When the POS system is implemented effectively within the restaurant, you can swiftly check out your customers and receive payments online.

When a traditional POS system fails, a restaurant will likely have to shut down its operation, as the entire restaurant suffers from the impact. Technical issues are more likely to exist if you are using the traditional POS system, as the risk of losing crucial customer data with each downtime is bigger. 

On the contrary, a cloud based POS system helps to prevent long downtime and offers easier customer support. You can access important data from any digital device, such as a tablet or computer, and obtain real-time sales data and customer feedback. With a cloud based system, your restaurant can operate in a smooth manner while keeping your customers satisfied with your service. 

2. Restaurant Order Management System

The emergence of new systems in this day has reached a highly advanced level. Now, quite a number of systems can perform tasks in a short amount of time and with greater accuracy than the older systems. When a restaurant management software is used correctly, the system can take a vital role in ensuring the success of the restaurant.

For local restaurant owners, the restaurant order management system in Malaysia can save you hours of headaches, and is something that should not be overlooked at the establishment of your restaurant. From browsing the menu and placing an order to making a checkout payment, BIG POS’s POS system enables a restaurant to manage the entire operation process. 

3. Restaurant Mobile Payment System

The advancement of technology has a big impact on restaurants, especially when it comes to payment systems. In Malaysia, customers can make online payments by using restaurant mobile payment systems in Malaysia such as GrabPay, TouchNGo E-Wallet, ShopeePay, and Boost. Contactless payment technology for restaurants has become increasingly common. It not only takes care of the pre-meal process of ordering, but also the after-meal services. 

New payment systems have been progressively gaining popularity worldwide in the restaurant industry. This mode of payment is simple, fast, and convenient for the customers as well as for the restaurant. If you own a restaurant, a mobile payment system can help to scale your business in a structure and efficient manner.

If you are a restaurant owner and looking to enhance your business efficiency, you can check out our cloud-based POS system in Malaysia for more information on how to digitalize your restaurant with cloud systems.


5 Tips To Improve Your Restaurant Operation

Streamlining your restaurant's everyday operation is more crucial than ever for the success of your business. Restaurant owners around the country have been compelled to adapt to new business models, in order to continue servicing customers during these extraordinary times. 

All aspects of a restaurant’s everyday management are included in the operation process. Staff members undertake important roles and positions that enable the restaurant to run and meet the demands of its customers. 

The restaurant industry has seen a lot of disruption in the past years. The appearance of the COVID-19 pandemic has provided a number of opportunities for restaurants to fine-tune their processes, and increase the efficiency of their restaurant operation using a point-of-sale (POS) system. 

The benefits of improving your restaurant operation include lowering costs and expenses, increasing revenue, and enhancing customer experience.

restaurant pos system in malaysia

What Does “Restaurant Operation” Involves?

Restaurants are made up of various individual elements that work together to successfully operate. Besides having great dishes that catch attention, restaurant operation involves everything from food ordering and preparations to serving the meals to the customers. 

To leave a pleasant and positive impression on your customers, cleanliness is also an important element of restaurant operation that every restaurant should pay more attention to. 

By understanding each element of restaurant operation thoroughly, we can meet the demands of each customer and reduce any possible mistakes to ensure a successful business operation.

Ordering & Purchasing

The food purchasing procedure is one of the elements that you need to pay attention to as a restaurant owner. Purchasing your food stock can be a challenging thing to do. 

A restaurant’s food purchasing procedure involves where to source the food ingredients, what types of ingredients to purchase, and how to properly store the food after purchasing it.

Choosing the right product, keeping track of the food inventory that is available in your restaurant, and how long the stock will last is an important part of the restaurant purchasing process.

Food Preparation

The techniques and processes applied by kitchen staff to prepare the food are one of the most important parts of restaurant operation. The chef will usually take the lead in the kitchen and assist the other kitchen staff. 

The chef is also responsible for developing meal plans, regulating the recipes, modify the recipes for customers in consideration of dietary constraints and food allergies. Implementing the right preparation system improves the efficiency of kitchen activities. 

When a customer places an order for a dish, an efficient restaurant operation will have clear expectations on the time required to prepare meals and when to prepare some ingredients ahead of time, all the way to cleaning up the tables when the time for service is up. This is a crucial element that every restaurant can improve to achieve better customer service. 

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Restaurant Service

A successful restaurant service includes engaging with customers and dealing with their demands appropriately. The term “service” refers to any aspect of a restaurant’s business operation that involves the customers in it. To ensure a positive experience as expected by your customers, high-quality customer service is crucial for your restaurant. 

Providing a great service to your customers means your service staff should follow certain etiquette rules to improve their interactions. Not only should you pay attention to the food that you are going to serve to your customers, but also the attitude and behaviors towards your customers. 


In order to ensure an efficient operation, restaurants must also establish cleaning schedules and processes. To avoid suspended licenses or issues relating to health and hygiene, restaurant owners must follow certain industry standards and regulations.

The cleanliness of a restaurant is frequently taken care of by restaurant owners, managers, chefs, and all staff as it is important for everyone to be accountable for maintaining a clean environment for their restaurant.

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How to Improve Your Restaurant Operation

1. Organize your table layout

The method of organizing your restaurant’s table layout will have a significant impact on how smooth and efficient it runs. Making sure that the layout and the floorplan complement your restaurant’s theme and strategy is important. This is because your restaurant operation will be carried out effectively based on the layout of your restaurant. 

2. Optimize your food & beverage menu

Optimizing your food and beverage menu will help to create a positive first impression. You might want to present a variety of dishes from different countries as your marketing strategy. You can also choose to optimize your restaurant’s menu by setting the limit of your food and beverage menu, and concentrating on upselling your bestseller meals.

Customers will usually be drawn to your business because of its options and availability. They will be inclined to return to your restaurant if the food, beverages, and customer service have exceeded their expectations.

3. Automate customer payment process

With the advancement of technology nowadays, contactless payment technologies have become highly desirable in the restaurant industry. Restaurant online payment system in Malaysia such as GrabPay, ShopeePay, and TouchnGo E-Wallet have become prominent payment methods since the appearance of the COVID-19 pandemic. 

Among all the payment technologies available, one to keep a close eye on is the QR code payment solution. By effectively implementing QR code online payment, businesses can effectively improve and scale their restaurant operation and customer service.

4. Track your operation with the POS system

The point-of-sale (POS) system is able to keep track of your restaurant’s inventory, automated online menu, meal orders, checkout payments, as well as customer feedback. 

The establishment of a POS system for your restaurant will increase your business revenue, and improve customer service while reducing the little frustrations that the customers may experience. 

For starters, our pos terminal machine in Malaysia will help your restaurant to process online payments more efficiently and smoothly.

5. Provide periodical training to your staff

When it comes to maintaining an efficient restaurant operation, making sure your staff is well equipped and trained will provide a long-term return on investment. 

Ensure that they receive adequate and constant training to have a thorough understanding and knowledge of your restaurant operation. 

Staffs who have been adequately trained are less prone to make mistakes. Therefore, your restaurant will have a better operational flow and thus lead to better business results.

Improve Your Operation With POS System

If you are looking for a reliable POS system to help you operate your restaurant effectively, get your free trial for a restaurant pos system in Malaysia with BIG POS today.


5 Ways To Increase Sales For Your Retail Business

Wondering what a retail business is and what do they do? In this article, we will explore what a retail business is and the ways to increase the sales of your retail business by using the retail and services POS system in Malaysia. 

Since the appearance of the COVID-19 pandemic, many physical businesses had to shut down permanently due to the lack of sales and profits. Due to this, it brought a tremendous increase of people to start online retail businesses, such as an e-commerce store. 

According to a survey done by the UK retail eCommerce, it is said there is an increase of retail businesses and sales since the year 2020 and has set an existing trend since then.

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What Is A Retail Business?

Customers purchase items or services from retail businesses for consumption, use, or pleasure. Items and services are typically sold in-store, but some items may be sold online or over the phone and then shipped to the customer. Clothing, drug, grocery, and convenience stores are examples of retail businesses. 

Retail, in its most basic form, is the sale of a product from a business to a customer. Retail transactions take place at a single point of sale, which can be a physical store, a website, direct sales, or a catalog.

Retail differs from large-scale wholesale transactions in that it is focused on selling to the general public. Retail transactions are typically small-scale because the retailer sells goods directly to the end-user (the consumer) for personal use. 

The majority of retailers do not manufacture their own goods. Retailers buy in bulk from wholesalers and sell individual units to the general public. In other words, the retailer serves as a link in the commercial supply chain between the wholesaler and the end-user.

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5 Ways To Increase Sales Of Your Retail Business

1. Keep track of all your inventories

It is crucial to keep track of your inventories on a regular basis to ensure your business is on the right track. You can track your stock at all times by establishing a solid system for tracking stock levels and prioritizing the most expensive products. 

By doing much of the heavy lifting for you, effective software can save you time and money. Furthermore, you can also utilize a cloud based inventory management software such as the cloud based POS system in Malaysia

Look for software that provides real-time sales analytics. Because the Pos system software connects directly to your point of sale, your stock levels are automatically adjusted whenever you make a sale.

You will also receive daily stock alert emails to keep track of which items are running low or out of stock so you can order more in time. 

2. Optimize your store’s layout for customer’s convenience 

The best way to ensure that all of your products are seen by your customers is to subtly direct traffic flow throughout the store. The layout of your convenience store starts with the door. As soon as a customer walks in, there should be enough space for a "decompression zone," or a transition from outside to inside. 

In the retail industry, it's a well-known fact that 90% of people turn right after entering a space. That should be reflected in your store layout by directing traffic flow in that direction. There are three main options from which you can choose your layout from which are grid layouts, loop-style layouts, and free-style layouts. 

3. Create daily operation guidelines for your staff

Your employees will need guidelines on how to operate on a daily basis. This is to ensure the operation of the business runs smoothly without facing any miscommunication among the employees and customers. 

This is where the inventory management POS system in Malaysia comes in. When employee management is taken care of by an automated POS system, managers and store owners can move away from less efficient manual systems. When creating employee schedules digitally, it is easier to see employee availability and other details that make scheduling more efficient. 

Employee engagement increases when a retailer is willing to work with employee schedule requirements. Employee management features in a POS system also make tracking hours with clock-in and clock-out simple. Calculating compensation becomes easier as there is a clear record of all employees’ working hours. 

Aside from its standard feature set, a cloud based POS system offers several employee-management benefits. Managers or owners, for example, can easily assign a higher-level access and different security settings to individual employees. 

A new employee may only be able to access basic POS functions, whereas a long-term assistant manager may have access to more information. To allow for tighter security control, these settings are assigned to personnel per store.

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4. Train Your Staff To Speak To Customers Professionally 

Great communication skills in client relationships are an essential skill to develop early in your career. It is essential at all stages of collaboration, from the initial introduction meeting to the completion of your first project, month, or year together. 

Great communication can boost your popularity with clients, increase their trust in you, and make difficult situations easier to resolve. The following four tips highlight the most important aspects of effective client communication.

There are several ways to improve the customer-employee relationship, one of them is to improve the transparency between the customer and employee. 

Improving transparency in relevant aspects of your role can result in a stronger and more profitable client relationship. Your client will want to work with a company that is accurate and honest, so it is critical that this is built into the very nature of your work ethic.

5. Automate Your Store Operation As Much As Possible

With today's challenges, whether it's dealing with labor shortages and picky customers, social distancing, constant cleaning, or maintaining proper inventory fulfillment processes, achieving operational efficiency is critical to save time and focus on customer service and satisfaction. 

While operational efficiency may appear to be an intimidating goal, the good news is that many retail businesses can become more efficient by utilizing untapped resources in their point of sale (POS) system. Unfortunately, not all business owners are fully utilizing the capabilities of their retail POS technology software.

In conclusion, the POS system brings many advantages to your business and increases your resources to expand and grow. Grab your retail and services POS system in Malaysia today for a 30 days free trial, no credit card required.


How To Manage Your Inventory With Cloud Software

Are you facing a difficult time managing your inventory manually? Need a software system that will help you keep track of your inventories with ease of mind? Before we jump into the inventory management POS system in Malaysia, let’s reconsider what inventory management is and why it is important for your business.

An inventory management system assists businesses in determining what, when, and how much stock to order at a given period. It keeps track of inventory from purchase to sale. The practice identifies and responds to trends to ensure that there is always enough stock to fulfill customer orders and that a shortage is properly announced. 

Inventory becomes revenue once it is sold. Despite it being reported as an asset on the balance sheet, inventory can tie up cash before it is sold. As a result, having too much stock costs money and reduces cash flow. Inventory turnover is an accounting metric that reflects how frequently stock is sold in a given period, it is an indicator of good inventory management. 

A company does not want to pile up inventories while not getting any sales. Inadequate inventory turnover can result in deadstock or unsold stock. Cloud-based inventory management is a compelling alternative to the manual inventory management methods that cause miscalculation, or expensive on-premise ERP systems.

Some of the best cloud systems provide real-time inventory visibility as well as anywhere, anytime access to critical information. And most importantly, the automated capabilities reduce the need for manual input while increasing efficiency throughout the inventory lifecycle.

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Importance of inventory management

Inventory management is critical to the health of a business because it ensures that there is rarely too much or too little stock on hand, reducing the risk of stockouts and inaccurate records. A strong inventory management system is the foundation of any successful eCommerce or online retail brand. 

Companies can achieve inventory management benefits by implementing a strategic plan that optimizes the process of overseeing and managing inventory, including real-time data on inventory conditions and levels. Thus, below are some of the importance of inventory management:

inventory management pos system in Malaysia

1. Maintain An Accurate Tracking Of Your Stock

Accurate inventory tracking ensures that businesses always know when they are running low on their best-selling products, when is the best time to restock, and how many items a business should purchase to fulfill backorders. 

This enables businesses to meet the ever-increasing demand for the best products while avoiding the risk of tying up assets in overstocked inventory. As a result, this is a win-win situation for a business because demand is met while overstocking is avoided.

Tracking your inventory every time a stock is bought, sold, exchanged, or returned across multiple channels makes stock count at the end of the week, month, or quarter much easier and faster. 

Stocks should be checked on a regular basis, and accurate stock control alerts businesses immediately if any stock is missing or mispacked. Trusting that inventory levels are correct in the majority of cases leads to quicker and easier stock checks.

Businesses will only need to confirm data that is already in the system rather than performing time-consuming data entry. This enables businesses to handle exceptions while focusing on growth activities. 

Inventory control ensures that a company's stock in a warehouse is properly balanced. Businesses do not want excess inventory taking up unnecessary warehouse space. Excess inventory causes losses, whether the product expires or is damaged. 

Having inventory control also provides a business with a better understanding of which products are more popular or selling more. Check out how an online POS system in Malaysia can fast-track your business and maximize its potential.

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2. Access Your Data From Anywhere To Predict Demands

The ability to view these reports remotely aids in increasing profitability, minimizing risks, and even lowering costs. Given the value of everyone's time, having remote access to your restaurant could be the game-changer that propels your business to the next level. The best POS solutions today store the majority or all of their data in the cloud, which is then accessible online. 

Because they are not tied to on-site computers or servers, remote access to this data is ideal for the modern owner. There's no need for a cramped back office, either, because everything can be done from their computer, tablets, or mobile devices. With remote access, the owner can make purchasing decisions based on inventory reports, staffing decisions based on time and attendance reports, and even conduct outside business after analyzing sales and profit data.

In any case, restaurant owners benefit from having access to reports and inventory data from any location, allowing them to keep their restaurant running smoothly even when the dining room is closed. Restaurant cloud POS gives owners and managers this access after hours, on vacation, or whenever they are away from the restaurant. 

Because it is impossible to be everywhere they need to be at the same time, our restaurant POS ordering system in Malaysia provides even more value to business owners who own more than one restaurant or location.

3. Have A Contingency Plan For A Stock Shortage 

When you become aware of a major problem with your inventory, you must act quickly to eliminate its impact on your business. This process will be easier if you already have contingency plans in place and you'll be less likely to panic and make poor decisions that exacerbate the problem. 

When developing your contingency plans, you may want to consider compiling a list of alternative suppliers to whom you'll turn to stock key products if others fail you. Carrying out such a task during a crisis is unlikely to go well, therefore, the last thing you want to do is choose suppliers when you're under pressure to solve problems. 

Lightweight and affordable, BIG POS is built for cost-effectiveness and user-friendliness. Grab your free 30 days trial with BIG POS today.


What is a POS system and how does it help your business?

Starting a business is not an easy thing to do. It takes up a lot of consideration and effort before deciding on starting a business. No matter whether it is a retail, service, or F&B business. In this day and age, technology is the most important element that you should consider implementing in your business. Technology will help your business operations in so many aspects from the smallest thing to the biggest one. 

As a business owner, you would have known that running a business necessitates a diverse set of marketing, administrative, management, and industry skills. These skills are required to ensure that your business operates properly, and to ensure your business’s inventory is available to record a large amount of monthly sales data. 

Implementing technology systems like online POS system in Malaysia is crucial for your business to ensure that your business operates smoothly and efficiently. Ever wonder what exactly a POS system is and how it helps your business? In this article, we will discuss more on a POS system.

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What Is A POS System?

A point-of-sale (POS) system is a combination of software and hardware that you can use to run your business. It is not a single piece of equipment or procedure, but rather a collection of factors that work together to successfully perform customer transactions and optimize sales-related corporate activities. 

A terminal machine, printer, computer, tablet, scanner, and other digital devices are some examples of the hardware that functions in the POS system, which the software then helps to monitor and organize the data for your business. A good POS system for your business can do a lot more than just keep track of your business’s sales and inventory. 

Not only will it keep track of sales and inventory, but also help in monitoring your staff and marketing, making it easy for you as a business owner to stay on top of your daily and monthly responsibilities. The right POS system can significantly increase your company’s performance.

POS Software And Its Functions

POS software is what business retailers and ecommerce stores use to perform their business sales. The fundamental objective of POS software is to process sales, which goes with what its name suggests. 

However, POS software can do so much more than that. It lets you find products in your collection and helps to increase your business sales. After each sale, POS systems will handle all sorts of payment transactions to your bank account. 

Behind-the-scenes monitoring and analytics functions are handled by software components of the POS system. The interface of your business’s POS system will be used by the staff, which is typically displayed on touchscreen devices such as tablets and smartphones. Differing from the front-end system, the back-end is handled directly in a separate browser on the same device or on a different one.

The function of POS software systems includes payment processing where it helps process each customer’s payment transaction whether by cash, online payment, QR code payment, or any contactless payment. Not only that, POS software is involved in inventory management, POS analysis reports, staff management, and customer relationship management (CRM). 

Now that you know the basic information on POS systems and the software components, let’s take a look at the types of POS system hardware. 

pos system hardware malaysia

Types Of POS System Hardware

Not all business owners rely on the POS software system only. Some local business owners need a POS system hardware in Malaysia to make sure their business operates smoothly, especially those with a physical store. 

There are many types of POS system hardware that you will need to run your business effectively. Let’s check it out. 

  1. Traditional Cash Register: This hardware is mostly used to record and calculate sales transactions by customers and print receipts. 
  1. Scanner: A scanner detects the information on an item so that you may ring it up for your business sales. This hardware speeds up the checkout process and ensures all of your business’s inventory is accurately tracked. It is also a good approach to double-check the price of an item and other data. 
  1. Receipt Printer: A receipt printer helps in printing every receipt and credit card slip in any type of physical store. Customers can review exactly what they bought and their prices with a receipt printer. This makes it easier for business owners and their customers to keep track of their purchases. 
  1. Credit Card Reader: The reader lets the customer safely pay with their credit cards through the contactless payment method. When customers tap or slip their credit card into a card reader at any business retail outlet, this credit card reader will read it. 
  1. Cash Drawer: A cash drawer holds all sorts of assets, including cash, cheques, and even receipts. Even if your business accepts contactless payment only, it may require a secure place to store your cash and receipts. 
  1. Portable device: A connected device with a touch-screen surface like a tablet and has the same function as the other hardware monitors. However, the useful function that it has to offer is that it can be used as both the interface and the hardware to make transactions.
inventory management POS system Malaysia

The Benefits Of Using A POS System

1. Better Customer Engagement 

Your business can keep the data of your customer’s information in your POS system. You can acquire a better understanding of your target market and customers, especially your number one fans if you have the data. 

On top of that, you may create targeted campaigns using all of your POS data to reach out to your target market through customized messages and promotions. 

2. Improve Inventory Management

A point-of-sale system will allow you to keep track of your business stock and inventory in a simple way. It also helps to collect real-time data on the inventory and see how many products you have in your store. 

With inventory management POS system Malaysia, all the data of products already in your collection, will be entered into your POS software by simply scanning the product and inputting the quantities.

3. Boost Data Protection And Security

Cyber-attacks are becoming more and more common. Payment transaction data and ordering process are encrypted thanks to the reputable POS system. Almost all POS systems allow for two-factor authentication. As a result, this may lower the risk of malicious users infiltrating your business system. 

Fast-track your business growth and expand your operation. Sign up for a free 30 days trial with BIG POS today.

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